Refund Policy
We have a 7 day return policy. Your return window starts the day tracking shows your order delivered, and you need to request your return within 7 days of that date.
Return Requirements
To qualify for a return, your item must be:
- Unworn and unwashed
- In its original condition with tags attached
- Shipped back with the SKU label still on it
You also need your order number or proof of purchase. Returns that don't meet these requirements may be charged a 20% restocking fee, or we may decline the return.
How to Start a Return
Email support@cozysetco.shop with your order number and the reason for your return. We reply with return instructions within 2 business days. Items sent back without a return request first will not be accepted. Once you have instructions, ship the item back to us within 7 days.
Return Shipping
You pay for return shipping, and shipping and handling charges are non-refundable. We recommend a tracked shipping method, since we are not responsible for returns lost in transit.
Damages and Issues
Please check your order as soon as it arrives. If an item is defective, damaged, or wrong, email us a photo within 48 hours of delivery. We cover the return shipping and fix it fast.
Exceptions
Sale items and gift cards are final sale and cannot be returned.
Exchanges
We don't offer direct exchanges. Need a different size or color? Start a return for your original item, then place a new order for the one you want. This gets your new piece to you the fastest.
Refunds
Once we receive and inspect your return, we let you know if it is approved. Please allow us 5 to 7 business days from the day we receive your return to process it. Approved refunds go back to your original payment method, and your bank may take a few extra days to post it. Original shipping charges are not refunded.
If more than 10 business days have passed since your return was approved, email support@cozysetco.shop.
Contact
Questions about a return? Call us at +1 551 9660764 or email support@cozysetco.shop.